News
Provide a meter reading
Advise us of your meter reading
Should I read the meter and how would I do it?
The meter is the property of this company. However, we are happy for you to read the meter if you can, but please take care when raising the cover. We will endeavour to read your meter twice a year, but there may be times when we are unable to, in which case we will send you an estimated bill. In these circumstances or if you are moving house, you may wish to read the meter yourself and email it to us using the form below. We will then be able to send you a bill based on your actual consumption.
To read the meter you will first have to remove the cover to the meter box.
Most of our small meter chambers can be accessed by inserting a flat headed screwdriver into the recess on the edge of the cover and leaver upwards, however some are of a 'screw top' version that require a special tool which we are happy to provide free of charge. If you are not sure of the type of meter chamber outside your property please contact us and we will provide further advice.
Once you have opened it, the black figures represent cubic metres and the register face of the meter usually looks like this:
Depending on the size and make of the meter there can be between 4 and 6 black digits, we will need all the black digits from the meter.
Click here for the "Advise us of your meter reading" form.
Important Information
Please note that if the meter is in the highway there are likely to be hazards from passing traffic or walkers. If the meter is in the road we recommend that you do not attempt to remove the cover or read the meter. If it is in a footpath or verge it is important that you do not interfere with the legitimate use of the area and that the cover is securely replaced so as to be safe for others. Please note we cannot accept any responsibility for any damage or injury caused as a result of you reading your meter. If you have any doubts about this you should contact us.
