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Protection in Winter

Winter warming tips

General advice

  • Dripping taps and faulty ball valves are signs of trouble.
  • Fit new washers now to avoid problems later.
  • Dripping water can freeze.
  • The best way to avoid frozen or burst pipes is to protect them.
  • Protection will delay freezing in very cold conditions.
  • There is no substitute for keeping on some heating.
  • Lag the storage cistern in the loft and any pipes likely to freeze.
  • Avoid draughts. Close windows near pipes and cisterns.
  • Keep your home warm, especially where there are pipes.
  • If your home is left empty during the winter, leave the central heating on a low thermostat setting, timed to come on for an hour or two a day at the coldest time.
  • The safest protection if you are away from home for any length of time is to drain down all systems.

How to thaw a frozen pipe

  • Turn off your water supply at the internal stop valve (normally under the kitchen sink).
  • Check pipe has not been damaged.

If pipe is not damaged

  • Gently heat the frozen section by applying hot water bottles or wrapping with heated cloths.

Alternatively

  • Carefully use an electric hair dryer.
  • Warning: Extreme care must be exercised when using electrical appliances near water.

How not to thaw a frozen pipe

  • Do not apply excessive heat - plastic pipes melt.
  • Do not apply direct flame - this could cause a fire.
  • Do not light the boiler to thaw the central heating or hot water systems.

What to do if you have a burst pipe

  • Turn off your water supply.
  • Open all the cold taps to drain the system.
  • Collect the water in the bath for personal use.
  • Do not open the hot taps as the hot water cylinder could collapse.
  • Wrap material round the pipe and bind it with tape.
  • Call AquaCare on 01202 591100 or another qualified and experienced plumber. 
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