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Unmetered Customers
Your unmetered bill explained
Unmetered Bill Guide - (2mb)
Unmetered Statement Guide (Direct Debit) - (2mb)
The bill is made up of two elements - the rateable value of your property and a standing charge.
The rateable value means the 'value' assigned a property by the local government Valuation Office which was effective on 31 March 1990.
The standing charge is designed to apportion, on an “average cost” basis, some of the costs we incur in supplying the water to all our customers. (This does not vary with the amount of water supplied.) The first element consists of billing and customer related costs and the second element covers the substantial costs spent in making the water available at all times, especially in meeting peak demands. This includes water mains, service pipes and reservoirs and it is only fair that the cost of these services is spread equally amongst every customer. The standing charge is not an additional charge, but a fairer way of apportioning total costs.
To view any of our forms or brochures online, you will need to download the freely available Adobe Acrobat Reader.
Change of occupier
The Water Industry Act 1991 (as amended by the Water Industry Act 1999), in particular section 144B, Sub-section 2 (b) of that Act (link) enables us to meter a property on a change of occupier.
We will survey first to see if we are able to fit a water meter at the boundary of the property.
If we are unable to meter at the boundary of the property and you wish to have a meter fitted, you will be able to request an optional meter. Click here.
If we are unable to meter at the boundary of the property and you do not wish to apply for a water meter we will set your bill up using our unmetered tariff.
If you are moving home please click here.
Help with paying your water bill
If you receive Income Support, Jobseeker’s Allowance or Pension Credit you may be able to have your water charges paid directly from your benefit. Please contact us or your local Jobcentre Plus to arrange for payments to be made directly to us.
Your local Citizens Advice Bureau can give you advice on paying your bills and can talk to us on your behalf.
Alternatively, we can recommend an independent debt organisation which offers a free and impartial debt counselling service at its local office or, if you prefer, in the comfort of your own home.
Paying your bill
Click here to see the ways you can pay your bill.
Can you save money by being on a meter?
Click here.
