Complaints

If you have a complaint in the first instance please call our Customer Services department on 01202 590059, or

e-mail customerservice@bwhwater.co.uk or write to us.

We have a code of practice for dealing with customer complaints. A copy can be downloaded from Company Publications on this website. If you are not satisfied with how we have handled your complaint, contact the Consumer Council for Water (CCWater).  

A message from your water watchdog

“The Consumer Council for Water provides a strong voice for water customers. Independent of water companies and their regulator, Ofwat, we strive to place consumers at the top of water companies’ agendas by campaigning for service improvements and value for money.”

Your local water company

“Bournemouth and West Hampshire Water have performed well against Ofwat’s customer service standards over the last 12 months. Recognised as one of the best performing water companies in England and Wales for efficient use of their customers’ money, we hope the company maintain these standards in the future.”

How we can help if you have a complaint

“If you have raised a complaint with the water company and are dissatisfied with the response, we can investigate. At any stage of your complaint or enquiry, you can contact us for free and independent advice.”

Contact CCWater

Telephone: 0845 7078268

Email: wessex@ccwater.org.uk

Visit our website: www.ccwater.org.uk