Ways to pay

Money will be collected each month on one of the following dates (your choice) 1^st, 8^th, 15^th or 22^nd and we can take direct debit instructions by phone (tel.01202 590059). In the first year the amounts may vary depending on when we can set up the direct debit.

If you wish to complete a paper Instruction please print out the relevant Direct Debit Instruction below, complete all sections and post it to: Bournemouth and West Hampshire Water Plc, George Jessel House, Francis Avenue, Bournemouth, BH11 8NX

Pay online using BillPay

BillPay is a payment method offered in partnership with Alliance & Leicester Commercial Bank that allows you to make a secure payment over the Internet using your debit or credit card.

The service is free to use and is available 24 hours a day throughout the year.

To use the service you must be a customer of a UK bank or building society, hold a debit or credit card and have an active email address.  New users will be asked to complete a registration form online.
 
To pay your bill online please click on the button below

PayPoint

The Bournemouth & West Hampshire Water payment card can be used to pay your water bill by instalments at over 100 PayPoint outlets within our region and a further 20,000 throughout the UK.  This service is free of charge and offers more flexibility by allowing you to pay weekly if you prefer e.g., if your monthly payment is £20, you can pay this at £5 per week over 4 weeks. For further information, please click here.

Pay over the phone with your debit or credit card.

Call us free of charge on 0800 3895110 to pay your bill. This service is available 24 hours a day. Please make sure you have your debit or credit card and your bill handy.

By post.

Please make cheques or postal orders payable to Bournemouth & West Hampshire Water Plc. You should also send the payment slip with the cheque unless you need a receipt. In this case please send the whole bill. Please do not send cash in the post. If you have mislaid the envelope enclosed with the bill, the address is Bournemouth & West Hampshire Water, Payment Processing Centre, PO Box 4016, Worthing, West Sussex, BN13 1WF.

By phone or internet banking.

You can set up payment with your own bank’s phone or internet service. Our banking details are: account number 02398451, sort code 30-00-00. You will also need the twelve digit account number shown on the front of your bill. For example if your account number is 123 456 7890 12 then the reference number for payment is 123456789012.

Online Bill payment.

You can keep on top of bills and statements electronically through your bank account, by using this free service. It’s simple to set up and lets you view, track and pay your water bill – and others – through your online bank account.

Sign up for the OneVu service at these online banks:

Lloyds TSB Bill manager: www.lloydstsb.com/internet_banking/billmanager.asp

RBS:   Log onto Digital Banking, go to the Payments page and select Bill Management

NatWest:   Log onto Online banking, go to the Payments page and select Bill Management

Other banks will soon offer this service.

 Register with OneVu Online

Further details can be found here

At a bank.

Please complete the payment slip and hand it in with the bill and your payment. Cheques should be made payable to Bournemouth & West Hampshire Water Plc. The bank will stamp the bill and give it back as proof of payment. If you pay by cheque at your own branch or at any branch of Lloyds TSB Bank within our area of supply, the bank will not normally make a charge.

At a Post Office.

Please fill in the payment slip and hand in the whole bill with a cash payment. Cheques are not accepted. The bill will be stamped by the post office and given back as proof of payment. The post office makes a charge for this service.

 Water Direct.

If you are claiming Income Support, Pension Credit or Job Seekers’ Allowance, Jobcentre Plus may pay your bill out of your benefit directly to us. Please telephone, write to us or contact your Jobcentre Plus.

Collection Round.

In certain circumstances we can arrange for customers who are in debt and have no other method of payment to choose our monthly cash collection round service. Contact us on 01202 597101 to speak to our Collection Round Manager.

Instalment books.

You may pay weekly, fortnightly or monthly using an instalment book. Please note: we cannot offer this facility should you default on making a payment. If you wish to use this facility, please contact us on 01202 590059. In some instances a charge may be made for this service - such as at the Post Office.

Our website has more information about these payment options or else please phone our Customer Services Team on 01202 590059.

How do we calculate your bill?

Your bill is made up of a:

·         fixed (standing) charge

·         calculated variable charge

If you have a meter you pay for the actual water you use. If you don’t have a meter, your bill is based on the Rateable Value (RV) of your property. Please note: rateable values were last set by the valuation office of the Inland Revenue in 1990 and cannot be changed. To find out more about rateable values, ring our Customer Services Team on 01202 590059.

Click here for Additional billing information